We collect data you provide directly through the contact form (name, email address, phone number, message) and through orders (delivery address, billing details). We also automatically collect technical information: IP address, browser type, operating system, pages visited, and session duration, through cookies and web analytics services (Google Analytics). This data is used exclusively to respond to your requests, process orders, improve the website experience, and ensure platform security.

Data processing is based on your consent (for non-essential cookies and newsletter subscription), on the performance of a contract (for orders and deliveries), and on the company's legitimate interest (for website security and internal analysis). We do not use data for automated profiling or for decisions based solely on automated processing. Data is retained for the duration necessary to fulfill the stated purposes, but no longer than 3 years from the last interaction, except where the law requires a longer period.

Your data may be transmitted to technical service providers: the web hosting platform, the email service (for sending responses), the payment processor (only for transactions, without storage on our part), and web analytics tools. All these partners are contractually obligated to respect data confidentiality and security, in accordance with GDPR. We do not sell, rent, or share personal data with third parties for direct marketing purposes without your explicit consent.

As a data subject, you have the right to access, rectify, delete, restrict processing, data portability, and withdraw consent at any time. To exercise these rights, you can contact us at info@urbaindesigns.com or by mail at: Str. Mircea cel Bătrân nr. 677, bl. 3, et. 6, ap. 8. We will respond to your request within a maximum of 30 days. If you are not satisfied with the response, you have the right to file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP).

This policy was last updated on March 1, 2025. We reserve the right to modify it at any time, and the current version is always available on this page. We do not make misleading statements, do not claim official affiliations with third parties, and do not guarantee specific results without prior written confirmation. All information presented on the website is accurate at the time of publication and reflects the actual activity of the urbaindesigns workshop.